Poker Wardmildura
Poker Wardmildura explains here how it handles personal information collected through pokerwardmildura.com, reservation enquiries and related venue communications. This policy is for visitors, guests and people who contact us to request information, discuss a visit or make a reservation.
01 / scope
Where this policy applies. This policy applies when you visit our website, contact Poker Wardmildura by email or telephone, request venue information, make a dining or poker-table reservation enquiry, or otherwise communicate with us. It concerns personal information that you provide, or that is generated through these interactions, rather than every possible record connected with a visit. Poker Wardmildura is a physical offline poker club and dining destination, and this notice is intended to explain our handling in clear, practical terms.
Poker Wardmildura has a strict 21+ photo ID admittance policy. We may ask to view or provide limited age-related or identity-related information where reasonably necessary to consider an admittance or reservation-related query. We aim to distinguish checking eligibility from collecting information that is not needed for that purpose.
02 / collection
When you choose to contact the venue, we may collect the details you provide, including your name, email address, telephone number and the content of your enquiry. This may arise in email or telephone communications about poker room access, dining, private poker suites or venue events. The information comes from your communication with us and helps us understand the question you would like us to address.
For a reservation request, we may collect details such as your requested date and time, party size, venue preference and practical information needed to respond or prepare for a visit. This can relate to live poker tables, dining or private poker suites. A reservation request does not guarantee entry; relevant visit requirements, including the Smart Formal / Dark Chic dress code, may be communicated in our response.
Our website may receive limited technical information generated through ordinary browsing, such as device or browser type, pages viewed, referring pages, approximate location derived from IP information and timestamps. We may use this information to operate and improve the site. For information specifically concerning cookies and related technologies, please read our Cookie Policy.
We may view or request limited age-related or identity-related information where reasonably necessary to apply our strict 21+ photo ID admittance policy, resolve an enquiry or meet applicable obligations. We aim to limit collection to what is reasonably necessary in the circumstances. This statement does not mean that photo ID is copied, scanned or retained as part of every enquiry or visit.
03 / use
We use personal information for practical venue and website purposes connected with the interaction that led to its collection. We do not describe every possible circumstance here; the examples below explain the main ways information may be used.
Information may be used to answer an enquiry, discuss availability, manage a poker-table or dining reservation request, and communicate practical details about a planned visit. That can include timing, venue requirements and reservation updates for the poker room, card lounge, dining areas or private poker suites at 18 Murray River Esplanade, Mildura VIC 3500, Australia.
Technical and interaction information may be used to maintain pokerwardmildura.com, understand which content is useful, diagnose issues and improve the clarity of venue information. This use is limited to website operation and improvement. Cookie-specific information is addressed separately in our Cookie Policy.
Information may be used where reasonably necessary to support venue safety, apply the strict 21+ photo ID admittance policy, protect guests and staff, investigate concerns, or meet applicable legal and regulatory obligations. We approach these matters proportionately within the context of Australian hospitality and club cardroom standards.
04 / handling
Limited sharing with service providers
We may share personal information with carefully selected service providers where this is needed to operate the website, manage communications or support reservation-related administration on Poker Wardmildura’s behalf. Any sharing is limited to the relevant service purpose. We do not name particular providers in this policy or make statements here about arrangements that may vary as our operational needs change.
Disclosure when required or appropriate
We may disclose information where required or permitted by applicable law, in response to a lawful request, or where reasonably necessary to protect Poker Wardmildura, its guests, staff or other people. This is not a statement that information is routinely disclosed to any particular authority; each situation is considered in its relevant Australian context.
Retention approach
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage ongoing enquiries or reservations, resolve issues, and meet applicable obligations. We do not set fixed retention periods in this policy because they can depend on the information and circumstances involved. Information that is no longer required may be deleted or de-identified where appropriate.
Reasonable security safeguards
Poker Wardmildura takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission or storage can be guaranteed completely secure. Please use care when providing information through ordinary communication channels and include only the detail needed for us to understand and respond to your enquiry.
05 / your choices
You may ask to access personal information Poker Wardmildura holds about you by contacting the venue. We may need to verify your identity before responding, and access may be limited in circumstances allowed by applicable law. For a written request, email [email protected], or call +61 2 8394 5127 to discuss the request.
If you believe information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it. Please identify the information in question and provide relevant corrected details by emailing [email protected]. We will take reasonable steps to consider your request in light of the information available to us.
If you have a privacy concern or complaint, please contact us with enough detail for the matter to be understood and reviewed. You can write to [email protected] or call +61 2 8394 5127. Poker Wardmildura will consider the concern and respond as appropriate to the circumstances.
06 / contact
Poker Wardmildura may update this Privacy Policy from time to time. The current version will display its effective date on this page; the effective date for this version is 16 September 2026. Please review this policy when using the website or making a new enquiry so that you understand the information-handling approach that applies at that time.
venue access
Access to our offline poker cardroom, live poker tables, and licensed restaurant lounge is strictly reserved for guests aged 21 and over. Photo identification is required upon venue arrival.
